Archive

Purplebricks staff are facing job cuts just months after the takeover by Strike. A spokesperson for Purplebricks has confirmed rumours that it...

CRMs can be superheroes for your business, but not all of them possess the necessary powers to save the day. As...

The phrase ‘customer experience’ is bandied around a lot these days, so much so that it’s sometimes easy to think that...

The Guild of Property Professionals has achieved the milestone of more than 11,000 ESTAS reviews. The network has revealed it has reached...

Artificial intelligence (AI) technology could change the way buyers search for property and alter the way portals operate, a proptech boss...

As we’ve mentioned in other blogs, even though we’re going through uncertain times, this is the right time not only to...

Issues with property titles and borrower affordability have been revealed among the main reasons why mortgage offers have been withdrawn. The results...

I look back on when my dad helped me buy my first car and shared his pearls of wisdom on what...

Rising property prices in the UK mean that occupiers are renting long past their forties. According to the government’s last English...

Why the urgency? Because the appetite is strong. Research by the Conveyancing Association reports that 98% of consumers are overwhelmingly in...

In this latest ‘Women in Property’ edition of the Natter, I check in with Collette Allen, who was recently appointed as...

There are many features and functionalities a website must have to be successful. Ultimately, the purpose of your website should be...

2021 redefined what it meant to offer exceptional customer experiences for consumers across multiple industries, but particularly for the residential property...

PropTech industry giant epropservices has acquired Property Technology Ltd, better known to agents as marketing platform LeadPro. epropservices is the parent company of...

A career in property can be fun and rewarding, but it’s a busy world to live and work in. As we...

One of the country’s longest-standing independent buying agencies has rebranded. Haringtons, established in 2004 and covering both London and the country, has...

easyJet founder Sir Stelios Haji-Ioannou has given his personal backing to the newest recruit of online agency easyProperty - even though...

The growth of the internet and technology has transformed virtually every aspect of our lives, including how we approach the property...

Gathering and analysing feedback at all stages in the customer journey is highly important. So, where do we begin? For many estate...

Who are you and what does it say on your business card? I’m Ben Ridgway, Group Managing Director at iamproperty. What is iamproperty...

The last 12 months have heralded significant change across the property market and indeed we could argue across all markets in...

Century 21 UK is the first agency in the country to white label an app which covers transaction components from property...

Hello and welcome to another working week, and the latest on jobs and staff movement across our industry. You can be part...

Have you found yourself asking the question: “what is the difference between an API and an App?” No doubt we are all...

It’s no secret that the recent pandemic has forced more businesses to operate remotely, but the shift for estate agents has...

Firstly, let’s get the obvious out of the way. Lockdown 2, as it’s being known, is now with us, but fortunately...

What are the best ways for a letting agency to generate additional revenue and stay ahead of the competition? Management fees are...

One of the latest 10 agents joining the still-to-launch Boomin portal says it could be the go-to website for all property...

The senior management from four of the agencies announced as founding members of Boomin have spoken out in favour of the...

“Many hands make light work” – Does John Heywood’s old English proverb from the 1300s apply to modern approaches on how...

Who are you and what does it say on your business card? Jon Horton, Product director of sales progression platform, mio What does...

In the second of a series of articles, Emma Vigus, Managing Director of mio, the Estate Agents Sales Progression platform, explores...

“Let’s Zoom later”, “are we Zooming in the morning or afternoon?” “Yeah, I zoomed the client earlier” – variations on these...

The phrase ‘game-changer’ has been hugely overused. But when applied to how Covid-19 is changing the way estate agents will work...

Who are you? I’m Craig Fenner, a Customer Success Director at Feefo.  I work directly with Feefo’s Enterprise clients to ensure they...

Understanding the customer journey plays a huge role in the success of any estate agent. From that very first viewing right through...

This week’s Natter is dedicated to three contrasting agencies doing things differently, from a recently established hybrid to a design-led, Insta-friendly...

In a previous Natter, I promised to talk more about CRMs – and here I stick to that promise. Following on from...

Consumer habits have changed massively over the past few years, and regardless of which market you operate in, being able to...

Many of the industry’s best known and widely respected suppliers have set up a new group which they say offers agents...

The dust may have settled on the government’s recent announcement regarding housing and property complaints, but opinion is still split on...

Customer experience (CX) will largely determine the future of estate agency in the UK. This is now a key battleground for...

By thinking outside the box, agents can truly embrace the idea of space-as-a-service and create entirely new, and highly valuable, streams...

People now expect a streamlined, digital-first experience from every single service they interact with - and the lettings industry is no...

Rather like doctors, estate agents are present at critical points in our lives – moving in together, bidding farewell to a...

Given that ‘UK buyers are the most digitally active home hunters’, with HSBC’s Beyond the Bricks report stating that 90% of...

In our previous 2 blogs we have covered the definitions of the Consumer Protection from Unfair Trading Regulations (CPRs) and what the practical...

When Oakland A’s, a small-market team, stunned the baseball world 16 years ago by transforming itself into world-beaters on a shoestring-budget,...

It’s a highly competitive environment out there, where there's a constant and never-ending struggle that every agency manager, director or owner...

Who are you and what does it say on your business card? Ben Robinson, Director of Agency Services at Landmark What is Landmark...

This week we have the Head Shepherd of EweMove, Glenn Ackroyd, in the hotseat. He’s been co-owner of EweMove Sales and Lettings,...

Here are the top letting agents in Britain who go above and beyond to help their customers, as voted for by...

A new managing director is in post at high-end agency Hamptons International - and in line with some recent appointments by...

What Countrywide are getting at is that they want to think more like retailers to engage better with customers.  If this is...